FAQ

Pre-order explained in 5 points:

1) Pre-ordering means ordering a highly sought-after item that is currently being produced in our workshops.

2) A little clarification: When you place a pre-order, you are guaranteed to receive the item you pre-ordered! Indeed, it is reserved especially for you.

3) You will be charged immediately as if you had placed a regular order. Indeed, pre-ordering is like placing an order with slightly longer delivery times. Yes, because you have an eye for it and you've fallen for a successful product that takes the time to get all dressed up just for you.

4) Delivery times are approximately 15 days from the date of order.

5) If you find the waiting time too long, we will refund you upon simple request at the following address: serviceclient@minodusud.com

6) And last point - yes, at MinoDuSud we like everything to be clear for our Funky Clients - you can choose between three carriers for delivery: Mondial Relay, Chronopost Domicile, and DPD Point Relais (depending on the delivery country).

3 good reasons to pre-order:

1- To be sure to receive the coveted product and be able to wear it ahead of everyone.

2- To be prioritized during shipping.

3- To enjoy free shipping on orders over €120 (for France and Belgium).

Is your order made up of available items and pre-order items? 

We understand how eager you are and how excited you are to wear your new favorites, so you will receive your order in two packages.

The first one will contain the available item(s) at the time of your order, and the second one will include the pre-order item(s) (currently being made in our workshops especially for you).

You need to arm yourself with a little bit of patience because you've fallen for an item that is taking its sweet time - the little rascal!!!

Expect around fifteen days for it to be shipped.

And yes, beautiful things know how to make you wait.

We love you too much, so we explain it in detail right here,

- Step 1, you need to start by logging into your MinoDuSud account.

- Step 2, once you are on your account, click on "My Orders" and then on the sub-section "Details". Now click on the order in question!

- Step 3, we're almost there.

You are on the relevant order, click on "Return Product" and fill in the boxes for each item you wish to return to us.

Now, click on send and you're almost done!

- Step 4, the last but not least Your prepaid Mondial Relay label * is finally available on your account. Simply print it (recommended route: my returns - view return - print shipping label).
* We provide you with a prepaid Mondial Relay label for each package received. If you wish to make a second return, that will be at your own expense.

That’s it, you can slip everything into your package, and take it to the MONDIAL RELAY pickup point of your choice.

Now it's our turn to play!!

No, unfortunately not!

An item doesn't suit you and you wish to return it?

Two options are available to you:

- A store credit, so you can reorder another item or a different size directly on your customer account!

- A refund.

Easy, your prepaid MONDIAL RELAY* label is available on your MinoDuSud account!

* We provide you with a prepaid MONDIAL RELAY label for each package received. If you wish to make a second return, that will be at your expense.

Click on “My Returns,” then on “View Return,” and finally on “Print Delivery Label.”

Now that you’ve nailed it like a pro, it’s up to your printer to handle a flawless print!

You reside in Metropolitan France, Monaco, or Belgium?

Congratulations! Return shipping costs are on us* at MinoDuSud. 
* We provide you with a prepaid MONDIAL RELAY label for each package received. If you wish to make a second return, that one will be at your expense.

If you reside in another country, a little farther away but just as wonderful, return shipping costs are your responsibility.

We apologize for this inconvenience.

You can of course return it at our expense by following the steps explained in the section "What is the procedure for making a return?"

Our Customer Service is also available at 0494700822 or by email at serviceclient@minodusud.com if needed.

Once again, we apologize.

Your return has just been received?

If you paid for your order in one installment, our SCC (Super Customer Service) takes care of everything and credits the card you used to pay for your order (though do allow a little delay, yes we still don’t have permission to hire superheroes with magical powers).

If you paid for your order in several installments, our SCC (Super Customer Service) will notify ALMA of your return and it's our partner who will adjust your monthly payments or proceed with the refund.

⚠️⚠️⚠️ If you paid for your order or part of it with a gift card or store credit, the refund will be issued as store credit only. We can only refund the portion paid with a bank card.

⭐Create an Alert⭐

✔️Tip to stay on top of fashion! 

(the best way to shop your favorite item that’s in high demand). 

By creating an alert, you will be immediately notified by email if your heartthrob ❤️ returns in stock!

Please note, creating an alert does not guarantee the return of your heartthrob. 

Stay connected, sometimes we receive very limited stock and it can happen that we get a return of just one item from another customer, for example. If you receive our alert email, don’t hesitate to shop that sneaky item, before it becomes elusive once again.

Did it slip through your fingers again? Take a look at our website, we try to offer a maximum of models and we strive to ensure regular restocks so that you can always find happiness in your wardrobe! (and not just in the meadow).

Definition: amount in euros dedicated to treating yourself!

The boutique credit is often created when returning an item that doesn't suit you.

We love it, because it’s like having a special amount set aside just for pampering yourself!

There’s no risk of using this amount for any other, much less glamorous reasons.

To acquire it, it’s very easy: you return a product and instead of getting a refund, you opt for the creation of a fabulous boutique credit!

- It will be automatically credited to your account within 10 working days following the receipt of your return package and can be used at any time and even in multiple installments (for 2 or even 3 times the pleasure).

- To check the amount of your boutique credit, go to your account, in the “Store Credit Card” section.

The store credit, we just love it!!!

Using it is child's play.

〰️ Start by making your selection of funky products!

Tip: Don’t worry if you don’t see your store credit amount showing up right away.
It will make a grand entrance at the payment stage (yes, just after you choose your delivery method).

〰️ At the checkout (the famous stage), you click on "Use store credit."

⭐Fantastic, the amount of your store credit will be automatically deducted from your cart total ✅.

Haven't used all of your store credit?

No panic, the remaining balance can be used for your next order at MinoDuSud!

See you soon...

Visit your account in the "Store Credit Card" section.

You will have access not only to the available amount, but also to the history of your store credits.

Its validity period is unlimited!!

Because indulging yourself is whenever you want...

Absolutely!!

The store credit is divisible.

Why limit yourself by treating yourself just once? No point in that..

At MinoDuSud, no limit!

Easy!!

⭐To get started, you need to create your MinoDuSud account and join the Funky Family (at MDS, the more the merrier, so you’ll always be welcome ☺️)! All set? Have you created your account?

Welcome! The Funky Look from the South is yours.

⭐Now just log in to your account using your email address and the password you chose.

⭐The best part awaits you, browse our website and find your favorites (yes, it’s hard to choose just one at MinoDuSud). Let’s add it all to the cart! To place your order, click on your cart and then on "Checkout".

⭐Less fun part but just as important, you are now on the "Delivery" page. To receive your items at home as quickly as possible, choose your delivery address and preferred carrier.

⭐Last step, the payment!! You can choose to pay by credit card, gift card, or store credit.

Have you made your choice?

That’s it, your item is reserved and is eager to join your wardrobe.

Now it’s up to our Sweet Funky Fairies to work their magic! They will take great care in preparing your order with lots of love.

Here you go, you have validated your cart? 

Tick tock ⏰, the machine is in motion! You have only 1 to 5 days (business days) left depending on the chosen carrier to get ready for the (big) reception of your MinoDuSud products!

You can track the delivery of your Funky Package live, it's almost magical!

Just a little effort though.

Log in to your account, click on "My Orders", then on "Details".

There you go, you’re on the order in question, now just click on "Track my order".

ABRACADABRA, the magic happens, you are automatically directed to the carrier’s site to track its delivery live (liveee)!

You don’t have to do anything.

Except, of course, take a quick look at your emails and turn the sound on your mobile phone.

As soon as your favorite item arrives at the pickup point, the carrier will send you a quick email and/or a text message to notify you of its availability!

Your favorite item can sometimes be fickle, and one thing is for sure, it doesn't like to stay in one place for too long. 
Conclusion: it won't wait for you forever... 

⭐ If you ordered with MONIDAL RELAY? 
- 8 days at a Pickup relay 

⭐ With DPD pickup point, your package will wait for 7 business days at the pick-up point. 

⭐ With COLISSIMO, your package can be more patient, it will remain for 10 business days at the post office or pick-up point. 

So do your calculations and don’t take too many risks, or you might see your favorite item slip through your fingers!

Contact our SSC (Super Customer Service) directly by sending an email to: serviceclient@minodusud.com.

Our customer service representatives are just wonderful!

They are the little fairies of the web.

Their gift? Always finding THE solution tailored to your needs.

We strive to deliver to as many countries as possible to make each of our customers happy. 
OMG 
Your delivery country is not on our looooong list? 
Don’t worry, contact our SSC (Super Customer Service) at serviceclient@minodusud.com to find a solution as soon as possible.

Do you want to pamper someone without any risk of bad taste?

Easy, go for our ultra-funky "Gift Card"! 

⭐Good to know: To gift a MinoDuSud gift card, there are 2 little prerequisites (yes, we like to bother you sometimes):

* have a MinoDuSud account and be logged in, 

* provide a billing address in "my account" (yes, technology can be a bit annoying sometimes). 

To order it, click on our "Gift Cards" tab. 

Are you there? Now just fill in the fields; it's very intuitive. You can personalize it your way. 

The little extra: our gift card is digital (yes, we care about the environment)! 

But it has no impact on the element of surprise; you can choose between receiving it in your email (to print it and gift it live), or sending it directly to the email of the lucky recipient!

You received an ultra-funky gift card and you can’t wait to use it to spice up your wardrobe? 

Go shopping and browse our website!

At the checkout of your fabulous cart, just enter the code you received with your gift card in the designated space "Use a gift card."

That's it, the amount is automatically deducted from your cart!

Haven't spent your entire balance? No worries, you can use it on your next order.

See you soon, funky girl!

Negative, our gift card is digitized (a little thought for Mother Nature).

Bonus: you receive it by email and without waiting.

You even have the option to send it directly to the spoiled little one.

To infinity and beyond, or almost!

Indeed, you have 365 days to use your gift card (that's a lot of days!) and as a little bonus, it is divisible. The result: you can treat yourself multiple times!

No, we do not offer any promo codes*, nor loyalty cards!

We prefer to pamper you in other ways. Yes, yes, we love you way too much not to give you gifts.

Especially for you:

- Free shipping to Pickup Points for orders over €120 (for all deliveries in mainland France, Belgium, and Luxembourg).

- Changed your mind or an item doesn't really suit you? Return shipping is on us (for any order delivered in mainland France or Belgium).

- A little attention just for you, tucked in with love in every package we send.

We have just one desire: that every order prepared and shipped by our Super Funky Elves shines like a gift (yes, we want shining eyes) during every unboxing of your package!

*excluding special promotional periods

Here is the translation of your text into English, maintaining the original formatting and fidelity to the content:

Several options are available to you (yes, we adapt to all your desires and little habits)!

⭐ For the cheeky and lazy ones (this works for cheeky and lazy guys too), who live life at 100 miles an hour, you can connect via your Facebook or Google account.

Result: no hassle, quick and efficient!

⭐ For the more methodical and far less lazy ones, eager to benefit from a ton of super features, you can create your personalized account directly on our website. In just 5 minutes flat, stopwatch in hand (promise!).

To do this, follow our DIY (Do It Yourself, very trendy word)

5 little steps:

- Click on "Login."

- Enter your email address in the "Create my account" area, and voilà, direct redirection to the dedicated page.

- Fill in all your personal information (first name, last name, password).

- Enter your billing address.

Don’t forget to subscribe to our newsletter to receive exclusive inspirations, news, exceptional offers, and much more...

- Check the two small boxes at the bottom (you’re allowed to pause your stopwatch during this step).

- Last click "Create an account."

Welcome to MinoDuSud

Easy, right?

Did you time yourself ⏰?

Did you manage to beat our amazing record of 57 seconds flat, stopwatch in hand?

Oops! Did you forget your password? 

We forgive you everything! 

Go to the login page. 

Are you there? Now click on "forgot password", and enter your email address to receive the reset link. 

And there you go, one good thing done! 

I think we haven't forgotten anything this time.

⚠️ ALERT Counterfeiters & False Advertising ⚠️

These are in no way our items!

The images reproduced on these pages and sites are stolen photos from MinoDuSud.

⭐ What you need to know if you decide to venture onto such dishonest sites:

- Delivery issues (often no delivery at all)!

- No customer service to assist you.

- No refunds in case of returns.

- If by chance you receive the ordered items, they turn out to be of poor quality and rarely correspond to the product you intended to order!

- These are sites with headquarters abroad, making them very difficult to reach.

- They are multiplying like rabbits!

We must act TOGETHER!

Be vigilant and do not hesitate to report these pages and sites with comments and alerts, so that they stop scamming you, and us, by stealing our work and damaging our reputation.

We are counting on you!

With our cutting-edge legal team, we are doing our utmost to put an end to this terrible plague of the web!

We have filed complaints and we report these sites and pages on a daily basis.

And don’t forget, the one and only website (the one and only) where you can find our collection:

www.minodusud.com ⭐⭐

Here is the translation in English, maintaining the same format and fidelity to the original:

Even though we are always super happy when we are told that we have won an item (especially those from MinoDuSud !!) be very careful!! ⚠️

Don't get fooled and keep your eyes peeled: we never ask for payment by credit card for registration, participation in a contest is always free, and there is only one correct way to write MinoDuSud, without any other characters (but you already knew that!!)

Do not respond to this kind of message, and feel free to report it!

Here are a few small tips accessible to everyone, to keep your MinoDuSud clothes (and not just those!!) looking as good as new!

Let’s start with a little general clarification, girls: a wash at 30° is not a cold wash! 
Nope, when you step into a jacuzzi at 30°, you’re far from the freshness of a swim in the Atlantic Ocean.

- ZOOM: Tunics, Shirts, Dresses, and Camisoles 
We wash them by hand, and sometimes we allow ourselves to add a small glass of white vinegar for an instant boost. 
Be careful, don’t forget your clothes in this magic potion! A few minutes are enough. 
After a cold water rinse by hand, you just need to let them dry flat and in the open air.

- ZOOM: Jumpsuits, Shorts, Bermudas, Pants & Skirts 
You are allowed to use your washing machine (phew!!). 
But we always prefer a cold wash on a short cycle, with a low spin (no more than 800 revolutions per minute!!) 
Result: less time wasted, less water used, long live the winning combination!!

- ZOOM: T-shirts, Tank Tops, Joggers, Sweaters, Cardigans & Vests 
We always recommend a hand wash in cold water. 
* With a flat and air drying, of course. 
Are they losing too much fuzz? No problem, a little overnight stay in the freezer or a quick spray of hairspray after each wash and no more fuzz on the horizon (do not try this with your pet).

- ZOOM: Jeans 
Simply put them in the washing machine.

If you have any grandmother's tips, don’t hesitate to let us know.

The place to be!!

If we say sun, villages and sea, parks and lakes, mountains and hikes, palm trees and red carpets?

Well done! The South of France, of course.

To be more precise, in Salernes, in the beautiful, authentic, and inspiring Var.

Admit it, you only have one desire now, to come and visit our beautiful region, right?

No, we don’t have a store! Even though we would have loved to interact with you in person.

⭐ One place to discover our entire ultra-vibrant collection, our website: www.minodusud.com (you won’t miss a thing).

Are you unsure or afraid that a product might not please you?

Don’t wonder anymore, return shipping is free (for all deliveries in mainland France or Belgium)!

Not at all!

We are the one and only sellers of our brand ⭐MinoDuSud⭐, exclusively on our website!

We do everything we can to satisfy you, and we hope we do?! 
Feel free to leave us a small review on our TrustPilot, the team loves reading your feedback!!!

⭐Definition: secure payment system on the internet, so that you are the only one using your credit card! 

Yes, at MinoDuSud, we do not take your security lightly. 

During the payment step of your funky basket, you will be asked to authenticate yourself with a time-limited code * or via your banking institution's app. 

* This magic code will be sent to you by your bank, via SMS or email.

It's up to you and especially your bank to take action!

Contact your banking institution; they will take the necessary steps to activate your 3D Secure.

It's your turn to enjoy a zen attitude and secure online shopping.

Only one payment method, the credit card, and plenty of possibilities: Visa, Carte Bleue, MasterCard, e-CB, American Express, and Bancontact, you are the queen (or king, of course), the choice is yours!!

Unfortunately, checks and bank transfers are not accepted.

Ohhh, your order has not been confirmed??

Very often, this little issue is related to the payment step.

Yes, indeed, it happens that the payment does not go through for sometimes surprising reasons.

Send an email to our SSC (Super Customer Service): serviceclient@minodusud.com.

Our super investigators will conduct the inquiry and help you finalize your funky order (plus they are lovely and so efficient!).

Would you like to treat yourself without feeling guilty? 
We have THE solution for you: payment in 3 or 4 installments!!

For a foolproof 3-installment payment, here are 5 small conditions: 
- the total amount of your cart (excluding gift cards) must be at least €150 
- you reside in our beautiful France (Metropolitan) or in the following equally beautiful countries:

Belgium, Spain, Germany, Italy, Austria, Portugal, Finland, or the Netherlands 

- you are at least 18 years old (long live adulthood!), 
- you pay with a Visa or Mastercard (no, it won't work with prepaid cards), 
- a bit of math, your credit card must be valid for the 90 days following your first due date. 

For a foolproof 4-installment payment, here are 5 small conditions: 
- the total amount of your cart (excluding gift cards) must be at least €250 
- you reside in our beautiful France (Metropolitan) or in the following equally beautiful countries:

Belgium, Spain, Germany, Italy, Austria, Portugal, Finland, or the Netherlands 

- you are at least 18 years old (long live adulthood!), 
- you pay with a Visa or Mastercard (no, it won't work with prepaid cards), 
- a bit of math, your credit card must be valid for the 120 days following your first due date. 

Is everything okay? 
One, two, three shop!!

Unfortunately not, but we tell you everything right here:

If you choose to pay in 3 installments, the fees will be 1.25% of your cart.

If you pay in 4 installments, the fees will be equivalent to 1.89% of your cart.

You made a purchase in 3 or 4 installments with ALMA and you want to make a return? 

Don’t worry, you don’t have to do anything (except return the item(s), of course). 

Within 10 business days following the receipt of your return package, we will notify ALMA of the total amount of the items returned. 

Just keep an eye on your email inbox. 

Indeed, ALMA will inform you by email either of an adjustment to your remaining installments or of a refund for your order, if applicable. 

We told you it was easy!! 

⭐ For any questions regarding how your payment in 3 or 4 installments by credit card works, you can: 

- send an email to the following address: support@getalma.eu

Of course!

We are always on the lookout for new talents.

So if you’re interested in joining a dynamic and ultra-funky team, send your application to recrutement@minodusud.com!

We are funky stylists! 

Most of the models we create are made in our workshops in Italy (la bellissima Italia!) – over 80%!

⭐ Check the description page of each item, then look in the "Composition & Care" tab for detailed information on the country of manufacture for each model. 

Ciao bella

At Minodusud, the golden rule is to offer you a wide selection of colorful, super vitamin-filled products, whatever the season, with a dash of funky attitude.

Most of them are designs that we have created especially for you (and yes, you deserve it!!).

But that’s not all, we have selected some little gems that we fell in love with so you can enjoy them (we're fashion addicts too)!!

Our fabulous online assistants (we loooove them) take the time to meticulously measure all the items, allowing you to choose your size better and avoid a bunch of unpleasant surprises.

All measurements are taken flat. So to get the full circumference of the waist or bust, just multiply the measurement by two (yep, we love little mental calculations, plus it helps with memory).

In the case of a straight cut, know that the bust width corresponds to the width of the waist and hips as well!

And what about the length? Easy, the length is taken from the shoulder. Let’s take a concrete example: for a camisole, the measurement is taken from the strap.

Let’s talk pants! You’ll find the measurement for the “inseam” – simple, it is taken from the crotch down to the bottom of the pants!

Admit it, it’s almost better than at the tailor!

No, we have decided not to provide a size guide.

Indeed, given the wide range of styles and cuts offered, and considering that each of our items fits differently, it would be far too imprecise to offer you a size guide. And at MinoDuSud, there's no room for approximation, you know it well!

A little extra note from the editorial team: did you know that within the same model, the color variation can affect the measurements of an item? Yes, indeed, the coloring processes have a direct impact on the measurements of the models. But don't worry, check the detailed description of your favorite item to find the specific measurements for all available colorways!

Paper invoices are a thing of the past!!!

⭐ It’s official ⭐ 
Yes, you read that right, we are now moving to downloadable invoices directly online. 
Indeed, we care about Mother Nature and are doing our best to reduce our carbon footprint. This commitment starts with small daily gestures, like reducing our use of office paper. 
Yes, we have realized that we can move forward together for the environment and become eco-superheroes. 
And you, do you want to save trees with us?

But how do I access my invoice? 
Nothing could be easier! 
And because we never do things by halves, you have 2 options: 
- Option 1: Head to your order confirmation email, your invoice is directly downloadable, 
- Option 2: Simply access your personal space, under "My Account," then "My Orders." 
You will find the invoices corresponding to each order.

Did you know? 
- Paper generates environmental impacts throughout its life cycle, 
- It poses a risk to biodiversity and populations.

Reducing its use allows for:
- Saving raw materials, 
- Reducing pressure on forests, 
- Reducing pollution and CO2 emissions, 
- Reducing water and energy consumption.

If after all this you don’t become budding eco-superheroes! 
#wearemovingforwardtogether

Of course! Keep an eye out, our "LAST CHANCE" section returns very regularly on our site, with low prices all year round and a final opportunity to shop your favorite items!!

Creating an alert in 2 steps (yes, just 2):

1 ⚡ Click on the color and size of your choice. Yes, you still have to click if it’s a U (one size), and even for a bag. At MinoDuSud, we love precision.

2 ⚡ Very intuitive, just click on “Create an alert” right after! If you are logged into your MinoDuSud account, the alert is automatically taken into account, magic!

Tip: to find all your “Create an alert,” go to “My Stock Alerts.”

If you are not logged into your account, or if you haven’t created your Minodusud account yet, just enter your email address in the box and confirm.

We hope to contact you soon to bring you some great news.

It’s just like from your computer! It’s up to you to choose your preferred device.

Tip: don’t forget to allow cookies at the bottom of the page (yes, by clicking on the blue rectangle).

Our little elves work extremely fast. As soon as your order is placed, they start processing it.

In most cases, it is therefore impossible to modify the information.

Nevertheless, we will try to find a solution for you.

You can reach our Customer Service at 0494700822 or alternatively send an email to serviceclient@minodusud.com.

We'll do our best - we promise!!

We start preparing your order as soon as you place it - and yes, we are very, very fast at MinoDuSud.

We want to make sure you receive your items as quickly as possible.

That’s why it is almost impossible to cancel your order once it has been confirmed.

However, it is possible to cancel a pre-order if the item has not yet been prepared for shipment.

In any case, you can reach our SSC (Super Customer Service for those in the know) at 0494700822 or send an email to serviceclient@minodusud.com.

We will do our best to find a solution.

There are several explanations for this!

The first thing to do is to make sure that you do not have one or more pre-ordered items in your order.

If that is the case, you will receive these items in a separate package within about fifteen days.

Otherwise, check your inbox to see if our Customer Service has sent you an email with information regarding your order.

Of course, you can contact our SSC (Super Customer Service for friends) by phone at 0494700822 or by email at serviceclient@minodusud.com for more details.

Once your order is placed, you will be directed to an order confirmation message that indicates the order number.

Shortly after, you will also receive an order confirmation email.

Once our elves have prepared your goodies, you will receive a second email to confirm their shipment.

You also have the option to track the status of your orders on your account on the site.

Feel free to contact Customer Service at 0494700822 or by email at serviceclient@minodusud.com if needed.

Yes, of course.

To ensure it arrives in your inbox, please add serviceclient@minodusud.com to your contacts, otherwise the email may end up in your spam folder!

If you haven't received your confirmation email, please feel free to contact Customer Service at 0494700822 or by email at serviceclient@minodusud.com.

MinoDuSud is unfortunately unable to indicate the charges that may apply to customers for international shipments.

Any charges depend on the carrier, local laws, and customs fees. These fees will be the responsibility of the customer and will not be covered by MinoDuSud.

For more information, we encourage you to contact your local customs office to find out if any additional charges will be requested from you.